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Bikes Paradise is Nairobi’s premier retailer for motorcycle gear and accessories, offering a wide range of high-quality helmets, jackets, gloves, boots, and other riding essentials. We cater to motorcycle enthusiasts across Kenya, providing both in-store and online shopping options.
Our physical store is located in Nairobi, Kenya. You can also shop online at our website, with nationwide delivery available.
Yes! You can reach us via email at [email protected] or call us at +254 725 465167. Our team is available to assist with product inquiries, order issues, or any other questions.
We offer a comprehensive range of motorcycle gear, including:
- Helmets (full-face, modular, open-face, motocross)
- Jackets (leather, textile, adventure)
- Gloves (summer, all-weather, motocross)
- Boots (ankle, mid-calf, adventure)
- Accessories (luggage carriers, chain care, phone holders, reflectors)
- Protective gear (knee guards, body armour, neck braces)
To find the perfect helmet size, measure your head circumference just above your eyebrows using a tape measure. Compare your measurement to our size chart, available on each helmet’s product page. If you’re between sizes, opt for the smaller size for a snug fit. Visit our store for a professional fitting if possible.
Yes, all products at Bikes Paradise are sourced from reputable brands like AXOR, LS2, Motowolf, and Bike It. Our helmets and protective gear meet international safety standards (e.g., ECE, DOT) to ensure rider safety.
If you’re looking for a specific product or brand not listed on our website, contact us at [email protected] or +254 725 465167. We’ll do our best to source it for you or recommend a suitable alternative.
To place an order:
1. Browse our website and select your desired products.
2. Choose size/color variants and add items to your cart.
3. Proceed to checkout and enter your shipping and payment details.
4. Review and confirm your order.
You’ll receive an order confirmation email with tracking details once shipped.
We offer nationwide delivery across Kenya. Shipping costs vary based on location and order size, typically ranging from KES 200 to KES 1,000. Standard delivery takes 2-5 business days. Free shipping is available on orders over KES 10,000 within Nairobi.
Yes! Select the "In-Store Pickup" option at checkout, and visit our Nairobi store to collect your order. You’ll receive a notification when it’s ready, usually within 24 hours.
Once your order is shipped, you’ll receive a tracking number via email or SMS. Use this number on our website’s tracking page or contact our support team for updates.
We accept returns within 14 days of delivery for unused, undamaged products in their original packaging. Contact us at [email protected] to initiate a return. Refunds or exchanges will be processed within 7 business days after we receive the item. Shipping costs are non-refundable.
Yes, exchanges for different sizes or colors are allowed within 14 days, subject to availability. Contact us to arrange an exchange, and we’ll guide you through the process. You may need to cover additional shipping costs.
If you receive a defective or incorrect item, contact us within 7 days at [email protected] with photos of the issue. We’ll arrange a free return and provide a replacement or refund at no additional cost.
Warranties vary by product and brand. Most helmets and gear come with a manufacturer’s warranty (typically 1-2 years) covering defects. Check the product page for specific warranty details or contact us for clarification.
